Contact
Say hello
Questions about an order, a coffee or your phin? A real person reads every message.
- Emailhello@cafephin.com.au
- When we replyWithin one business day, Monday to Friday. Orders placed before 1 pm Sydney time ship the same day.
- Where we areAn online store, packing orders in Sydney NSW. There is no shopfront to visit.
Send us a message
Include your order number if it is about an order.
Answered already?
- Where is your coffee grown?In Vietnam's Central Highlands: robusta from Đắk Lắk, and arabica from the hills of Lâm Đồng around Đà Lạt and Cầu Đất, which goes into our blend. Each product page lists the province, altitude, variety, process and harvest.
- How do I pay?By card (Visa, Mastercard, Amex), Apple Pay, Google Pay or PayPal. Payments are processed by Stripe and PayPal; we never see or store your card number.
- Where do you deliver?Anywhere in Australia, including PO Boxes. We don't ship overseas.
- Do I need a phin?No. Buy whole bean and grind it for an espresso machine, moka pot, filter or plunger. The phin is the traditional way, and our starter kit has everything you need.
Feedback
Tell Henry
What you tasted, what you would change. Feedback on a coffee goes to the roastery and the farms.