Delivery
We deliver anywhere in Australia, including PO Boxes, from Sydney NSW. We don't ship overseas.
| Method | Price | Delivery after dispatch |
|---|---|---|
| Standard (Australia Post) | $9.95, free over $60 | 2–6 business days |
| Express (Australia Post Express) | $14.95 | 1–3 business days |
Orders placed before 1 pm Sydney time on a business day ship the same day; later orders, and orders on weekends and NSW public holidays, ship the next business day. We email a tracking link when your order leaves.
Returns and refunds
- Coffee and other food can't be returned for change of mind, for food safety.
- Unused accessories can be returned within 30 days in their original packaging; return postage is yours.
- Damaged, faulty or wrong items: tell us within 30 days of delivery, with your order number and a photo, and we'll replace or refund them, including postage.
To start a return, email hello@cafephin.com.au or use the contact form.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.