Questions and answers
Our coffee
Where is your coffee grown?
In Vietnam's Central Highlands: robusta from Đắk Lắk, and arabica from the hills of Lâm Đồng around Đà Lạt and Cầu Đất, which goes into our blend. Each product page lists the province, altitude, variety, process and harvest.
Where is it roasted?
In Vietnam, by a partner roastery close to the farms. Every batch is cupped before it's packed, and the roast date is printed on the bag.
Robusta or arabica: which should I buy?
For cà phê sữa đá and strong black coffee, robusta: Buôn Ma Thuột Robusta. For something smoother that still holds up to milk, Sài Gòn Morning blends that robusta with Lâm Đồng arabica. Other brands we stock, like Trung Nguyên, offer more blends again.
Which grind should I choose?
We sell our coffee two ways. Choose Phin if you brew with a phin filter: it arrives ground and ready to use. Choose Whole bean for anything else (espresso machine, moka pot, pour-over, plunger) and grind it at home just before you brew.
Are the other brands genuine?
Yes. We buy Trung Nguyên, Highlands Coffee, Vinacafé and G7 from authorised importers and distributors, and ship them with at least 3 months before their best-before date.
Orders and payment
How do I pay?
By card (Visa, Mastercard, Amex), Apple Pay, Google Pay or PayPal. Payments are processed by Stripe and PayPal; we never see or store your card number.
Do I need an account?
No. You can check out as a guest, and set a password afterwards if you'd like us to remember your details.
Shipping and returns
Where do you deliver?
Anywhere in Australia, including PO Boxes. We don't ship overseas.
How much is shipping and how long does it take?
Standard (Australia Post) is $9.95, free on orders over $60, and takes 2–6 business days after dispatch. Express is $14.95 and takes 1–3 business days. Orders placed before 1 pm Sydney time on a business day ship the same day.
Can I return coffee?
Coffee and other food can't be returned for change of mind, for food safety. If anything arrives damaged, faulty or wrong, tell us within 30 days and we'll replace or refund it. Unused accessories can be returned within 30 days.
How do I track my order?
We email a tracking link when your order ships. You can also track it from your account, or with your order number and email on the Track an order page.
Brewing
Do I need a phin?
No. Buy whole bean and grind it for an espresso machine, moka pot, filter or plunger. The phin is the traditional way, and our starter kit has everything you need.
How should I store coffee?
In an airtight, opaque container in a cool cupboard, not the fridge. Whole beans keep longer than ground coffee.